Accessibility
COWBOY CREDIT ACCESSIBILITY STATEMENT
Effective Date: October 18, 2026
Version: 1.5
1. OUR COMMITMENT TO ACCESSIBLE VEHICLE SHOPPING AND CREDIT APPLICATIONS
Cowboy Credit, a division of Fremont Motor Company (d/b/a Fremont Motor Companies and Cowboy Credit), is committed to making our online used-vehicle catalog (https://cowboy.credit) and secure credit application (https://apply.cowboy.credit) usable and accessible for all customers, including individuals with disabilities.
2. CURRENT ACCESSIBILITY PRACTICES AND HONEST SCOPE
In building Cowboy Credit, our engineering and design teams have incorporated practical web accessibility measures into our templates and application forms, including:
- Semantic HTML headings, landmarks, and explicit form field labels in both English and Spanish;
- Keyboard-accessible navigation, visible focus states, and focus management when validation errors or step changes occur;
- High-contrast text and responsive layouts designed to reflow without horizontal scrolling across desktop and mobile viewports; and
- Plain-text, screen-reader-friendly rendering of legal disclosures, consent notices, and application receipts.
Please note: While we use automated accessibility checks (such as axe-core during browser testing) and keyboard/viewport checks during development, Cowboy Credit has not undergone a formal third-party accessibility certification audit, and we do not claim formal certification or complete conformance with every provision of WCAG 2.1 or WCAG 2.2 at this time. We continuously work to identify and remediate usability barriers as our platform evolves.
3. ALTERNATIVE ACCESS AND PERSONAL ASSISTANCE (INCLUDING NON-SMS / NON-ONLINE SUPPORT)
If you encounter any difficulty using any part of cowboy.credit or apply.cowboy.credit, cannot receive SMS verification codes, use assistive technology that interacts unexpectedly with a form step, or prefer to complete your vehicle search or credit application with personal assistance, our team is ready to help you at no additional cost.
You can reach us during staffed operating hours to receive assistance by telephone, email, or in person through a participating Fremont Motor Companies dealership:
- Support & Accessibility Email: [email protected]
- Telephone: (307) 202-9096
- Staffed Operating Hours: Monday–Friday, 8:00 AM – 6:00 PM Mountain Time
- Mailing Address: Fremont Motor Company (d/b/a Fremont Motor Companies and Cowboy Credit), Attn: Customer Support & Accessibility, 906 Main St, Lander, WY 82520
4. REPORTING AN ACCESSIBILITY BARRIER
When reporting an accessibility issue or requesting accommodation, please let us know:
- The web address (URL) or application step where you experienced the issue;
- A brief description of what you were trying to do and the barrier you encountered;
- The device, browser, or assistive technology you were using (if applicable); and
- The best way and time for our team to contact you.
Please do not include your Social Security Number, driver's license number, or confidential financial information in an email or voicemail message.